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Booking information

Useful information for your stay at any time of year

Arrival & departure

On arrival day rooms are ready by 2.00 pm. Please vacate your room by 10.00 am on day of departure.

 

According to availability check out at a later time is possible against a supplement:

  • Late check out until 2.00 pm: € 39,00/room
  • Late check out until 4.00 pm: € 59,00/room
  • Late check out until 6.00 pm: € 79,00/room

Internet access & internet station

Wi-Fi internet access is available throughout the whole hotel.

Hotel facilities

  • Panorama indoor swimming pool and outdoor pool
  • 2 finnish saunas, herbal sauna, steam room, warmth cabin, relaxation room, sunbathing lawn
  • Sun terrace
  • Lockable ski room with ski boot dryer
  • Bike storage room
  • Luggage and changing room
  • Children’s playroom
  • Playground with trampoline, slide, table tennis table, swing

Equipment for babies & toddlers

We provide highchairs, cots and baby monitors for our youngest guests.

Car park & underground parking

You’ll find plenty of parking spaces in our hotel car park. Parking is also available in our underground garage at an extra charge of € 18,00/day – bookable in advance or in resort.

Reductions for children in parents' room

Children’s reductions are only valid when sharing parents’ room with two full-paying adults.

Winter

  • 0 – 1 year: € 30,00/night
  • 2 – 4 years: € 40,00 to € 50,00/night
  • 5 – 7 years: – 50 %
  • 8 – 9 years: – 30 %
  • 10 – 12 years: – 20 %
  • 13 – 14 years: – 10 %
  • 15 years and over: no price reduction

Spring, summer, autumn

  • 0 – 1 year: € 18,00/night
  • 2 – 4 years: € 30,00 to € 40,00/night
  • 5 – 7 years: – 50 %
  • 8 – 9 years: – 30 %
  • 10 – 12 years: – 20 %
  • 13 – 14 years: – 10 %

Guest discounts

On arrival you receive the Flachau guest card, which offers a variety of advatages on your holiday. Amongst other things In winter you can enjoy discounts at the Therme Amadé and on tobogganing. In summer 1 return journey on the Flachau lift, guided walks daily plus a sport and animation programme are free of charge. Further discounts on the Sportwelt bus, at the Therme Amadé, on the Lucky Flitzer…

Facilities for allergy-sufferers

To ensure a care-free holiday for allergy-sufferers our rooms are equipped with anti allergy bedding.

Room safe

Each hotel room is equipped with its own safe.

Non-smoking hotel

Our hotel is non-smoking. Smoking is only permitted outdoors. Thank you for your understanding.

Pets

Pets are not allowed in our hotel.

Local taxes included

Room prices are including local taxes. Registration number acc. Tourist Tax Law: 50408-000018-2020.

Short stay supplement

For a stay up to 4 nights , we reserve the right to charge a short stay surcharge of max. € 25,00 per day and person.

Single room supplement

Our single room supplement in winter is € 55,00 per night (according to availability) and in summer € 30,00 per night.

Cash machine

The nearest cash machine is right opposite our hotel at the Achterjet valley station.

Payment conditions

To confirm your booking we require a deposti of € 300,00 to be transferred to our bank account. The remainder can be paid on the evening prior to departure in cash, with EC card or credit card.

Bank account

Bank: Volksbank Radstadt
IBAN: AT14 4501 0000 3310 2864
BIC: VBOEATWWSAL
Acc. No.: 033102864
Sort-code: 45010

Cancellation conditions

We wish for all our guests a safe holiday with DISTANCE and without worries! Therefore we assure you a free of charge cancellation up to 48 hours before arrival on bookings for winter 2020/21, if one of these drastic measures applies:

  • there is a travel warning for the province of Salzburg
  • you have tested positive for COVID-19 (presentation of a positive test result required)
  • the district of St. Johann im Pongau is set to red at the Corona traffic lights
  • due to COVID-19, skiing in the snow space Salzburg is not possible

Should one of these cases occur, we will cancel your booking free of charge. We will convert the deposit you have already made into a voucher that does not expire and can be used at any time on your desired date. If you wish, we will gladly refund your deposit. Otherwise the Austrian hotel and contract conditions apply.

Travel insurance

A booking is a purchase agreement. In the event of cancellation, late arrival and early departure cancellation fees will be charges. Anything can happen (illness, accident etc.). Therefore, we recommend you take out travel insurance.

Miscellaneous

Rooms may differ from photos, floor plans and size speciifications mentioned. All prices are in EURO. Subject to change. Errors and omissions excepted.

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